VIPKid Student No-Shows

Other than the required time to wait in the classroom, there are not a lot of hard and fast rules from VIPKid about student no-shows.

You’re awake! You’re caffeinated! You’re prepped! You are ready to begin class. But where’s Bao Bao?

Sometimes your student will not show up for class. It happens to all of us.  When this happens to you, here are a few things to remember!

Should I “start class” even if the student is not there?

Yes! Always start class a few seconds before your scheduled time to ensure you get credit for beginning on time.

How long do I need to stay in class if my student is not there?

For all classes except trial classes, you must stay in class for the full 25 minutes unless a fireman has contacted you to tell you that you may leave.  For trial classes, you must stay in class for 15 minutes.

Do I need to contact the fireman if my student isn’t in the classroom at the scheduled time?

No.  While some parents do like this (and would like for VIPKid to call them if their child is not in class) it is not required to contact the fireman. The only time I call the fireman is if it’s a very regular student who rarely or never misses class and I’m worried.

Do I need to screenshot the classroom for a student no-show?

I recommend it. Usually, I take a screenshot every 2-5 minutes while waiting on a student. So far I have never had to use them, but should there be any discrepancy in finish type, I can prove that I was in the classroom for the full required time. I usually type in the chatbox “Waiting on student – X minutes.” at each interval.

Can I leave the classroom while I am waiting?

No. You are being paid, and there is always a chance that the student may arrive late.

Can I cover my camera while I am waiting?

There is no formal VIPKid policy on this. Some teachers choose to turn their camera off. Some have created a screen cover that shows an image but not their face. I personally choose to leave my camera on. I don’t ever want there to be a discrepancy where a parent claims I am not in my classroom and I was. Personally, I find it a great time to check out the AR stickers in the classroom and spend some time blogging!

Should I send an e-card to my student after they do not come to class?

Again, this is a matter of personal preference. I usually do. There is a “missed connection” e-card that’s perfect, but if you prefer the free ones, there is also a generic one. I generally say, “I missed seeing you in class, Bao Bao! I hope everything is ok and I will see you soon! Love – Teacher Amelia”

Will I still get paid for a student no-show?

Yes! For trial classes, you get paid 50% of your class fee. For MC or Supplementary classes, you get paid the full amount. If you would like to minimize the chance of a trial class no-show, you can opt into the trial class rebooking option that allows a trial class student to be replaced up to 15 minutes after the beginning of class.

If a class is marked as “finished” before it ever begins, do I need to enter the classroom?

No. Parents are allowed to cancel a class up to 24 hours before the class with no penalty. However, if they cancel within 24 hours, they must still pay for the class (and you will still get paid for it!) In that situation, the class will be marked as “finished” and greyed out on your bookings calendar. You do not need to attend class in those situations.

Other than the required time to wait in the classroom, there are not a lot of hard and fast rules from VIPKid about student no-shows. I hope you found this helpful. If you have questions, please let me know in the comments!

If you are looking to get started with VIPKid and want someone to help walk you through the process, I would be happy to be your mentor.

Happy teaching (or not, if they are a no-show!)

martin 6-26-19 - 8 minutes

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How to Request a VIPKid Finish Type Change

We all love our students and want them to have a great experience, so it’s always disappointing when things don’t work the way we planned.

This is the blog post that I never wanted to write.  The fact that I am writing it tells you that I have had some type of problem in one of my VIPKid classes. The fact that you’re reading it tells me you might have had a similar problem, so I hope this helps!

What is a finish type?

As I explain in the VIPKid Dictionary, each class is marked with a disposition by VIPKid upon completion.  For a teacher to be paid, the finish type must be one of the following:

  • AS_SCHEDULED
  • STUDENT_NO_SHOW
  • STUDENT_IT_PROBLEM
  • SYSTEM_PROBLEM

If you have a problem in class, a cancellation, or an IT issue that is deemed to be the teacher’s responsibility, you won’t get paid. The outcomes of negative finish code are different, depending on the circumstances, but suffice to say that some are worse for teachers than others.

Why would I want to change one?

This morning in class, I had an issue with my app during class. It completely froze and temporarily rendered my laptop immobile. Thankfully, I had my handy backup iPad handy, so I simply switched to the iPad and finished my class. Unfortunately, while the app on my laptop was locked, it still showed that I was in the original classroom, thus preventing me from entering the new classroom. I immediately began using my phone to troubleshoot with a VIPKid fireman, but by the time I successfully entered the second student’s classroom, another fireman had marked the class as TEACHER_NO_SHOW. (This is bad.) 😦 So, I want to change it to a SYSTEM_PROBLEM (ideally) or at least a TEACHER_IT.

How do I request a finish type change?

  1. Within your PC app or Teacher Portal, click on “Class” then “Classrooms.”
  2. Click on “All Classes.” This will display a screen like you see below.
  3. Click on the large orange button that says “Cancellations & No Shows & Change Finish Type.”
  4. Small check boxes will appear next to each of your classes. Place a check mark in the box for the class that you would like to change.
  5. Scroll to the bottom of the screen and click the “Request to Change Finish Type” button.

 

finish code steps

finish code steps 2

At that point, it will ask you to fill out a brief form. It will ask:

  • What finish code do you want to change the class to?
  • What is the reason for changing the finish type?
  • Notes (More on this later)
  • Photocopies of supporting documentation (More on this later)

Once you have filled in the form as completely as possible, click the orange “submit” button at the bottom of the form.

finish code steps 3

How do I have the best chance to get my finish type changed?

  1. Leave good notes. This is the section where you explain what happened. As you might imagine, not all notes are created equally, so:
    • Use simple, concise language. This is a ticket, not a blog post. 🙂
    • Avoid incidental language. Just like this can confuse a student, this could confuse a help desk agent as well.
    • Stick to the facts. You will probably be upset, but try not to let that confuse the facts of what happened.
  2. Upload good quality screenshots with timestamps. When you begin having system issues, it’s a good idea to immediately start taking screenshots. Likewise, take screenshots of any conversations you have with firemen. I usually keep any screenshots until after all payouts for the month have been made; then I delete them. For the example above, I attached eight screenshots. I had six screenshots of my conversation with the fireman on my phone and two in the classroom that was marked as a TEACHER_NO_SHOW attempting to communicate with that fireman. I would have felt better if I had a screenshot of the app frozen in the original classroom, but in my haste to switch to the iPad, I failed to get a screenshot.
  3. Be thorough and patient. You do have three attempts to change a finish code on a class, so if you are unsuccessful the first time, check your notes and your screenshots, determine if you can word your request differently, and re-submit.

We all love our students and want them to have a great experience, so it’s always disappointing when things don’t work the way we planned. But one incident will not ruin your career with VIPKid or your reputation with parents, so try not to be too upset. Learn from the issue and work on what you can do next time to prevent the same issue again.

I hope you never have to use this particular blog post, but if you do, I’m always here for a friendly ear. Let me know how yours turned out in the comments!