VIPKid Parents

Our VIPKid parents are the ones sitting just off camera supporting their kids. They make sure the learning continues outside the virtual “walls” of our classroom.

As a VIPKid teacher, we get to see our students for 25 minute blocks of time. Sometimes we see them one time. Sometimes we see them once a week or once a month. Sometimes we see our “regulars” a few times a week. Regardless, it’s safe to say that a great deal of learning continues outside the virtual “walls” of our classroom with the support of our VIPKid parents.

Our students’ parents are the ones sitting just off camera supporting their kids. They are the ones making sure that little Bao Bao has eaten and is sitting down, logged in with his headset on time. They are the ones watching the class from the other room, trying to learn enough themselves to help their son or daughter practice.

You always hear stories of the ones that are overbearing or that offer the wrong corrections. But as a general rule, Bao Bao’s mom and dad are just like us. They want the best for their kiddo and they are doing the best they can with what they have to work with between school, lessons, and all the many commitments we all have.

When I write feedback, I consider it a Virtual Backpack Note.

It’s my opportunity to give feedback on how the student did, but also offer suggestions for how parents can participate more fully in the process. Yes, I use templates. I offer some lesson recap. (And I know some parents don’t like this. In fact, it would drive my husband bonkers. But *my* parents like it.) Most importantly, I offer ways that they can reinforce the lesson outside of class, not with pronunciation practice (since they may not have correct pronunciation) but more with vocabulary or sentence structure practice.

I always make sure to include:

  • Anything the student excelled at – either with pronunciation, grammar, or even participation.
  • Anything the student worked especially hard to master.
  • Anything the student continues to struggle with (and I also include this in teacher to teacher feedback.)
  • Any behavior issues.
  • Suggestions for the parents to practice or help their child.
  • Thank you – either for the opportunity to teach their child, positive feedback on our last class, or both.
  • Next steps – this might include questions that I would like the parent to answer in feedback, or it might be a quick preview of our next class (My next class with Bao Bao is on Friday, and we will be talking about toys, so please have Bao Bao bring his favorite toy to class with him!)

Once you connect with like-minded parents, you can really build a relationship with two-way dialogue. Here are a few of my very favorite feedback messages I’ve received from parents:

 

 

(Click on any picture for a closer view!)

I really believe that I could sit down and have a cup of coffee with any one of these parents, and (language barriers not withstanding) have a GREAT conversation with any of them.

If you are looking for more help with parent feedback, check out:

If you are just getting started and have questions, please let me know in the comments. If you are thinking about applying with VIPKid, be sure to check out Completing the VIPKid Application. And of course, if you are looking for a mentor to help support you through the process, I would be honored to help. You can get more information at What’s a VIPKid referral anyway? or simply sign up with my referral link or by adding my referral code AMELI0055.

I hope you found this helpful. Happy teaching!

How to Get Bad VIPKid Feedback Invalidated

Never fear – there are some simple steps you can take to invalidate bad VIPKid parent feedback.

Feedback from VIPKid parents to teachers is an important part of our journey at VIPKid. Of course, we all want happy students and happy parents.  Beyond that, it can also affect our ability to earn raises.  Because of that, it’s especially disheartening to get low apple ratings from parents.

Never fear – there are some simple steps you can take to invalidate bad feedback.

  1. Go to your feedback page in the Teacher Portal.
  2. Click on “Request a Review
  3. Explain in detail why you felt the feedback was unfair or inaccurate.

The status of your request will be marked as “to-do” during the 3-5 day review process and then changed to “done” once VIPKid has finished reviewing your request.

Here are a few important tips to remember:

The feedback has to be 3-apple or below.

VIPKid considers four apples “good” so it’s very rare that they will invalidate a four-apple rating. Yes, I know that they bring down our average, and yes, there have been some exceptions to this. But the informal rule is that 3-apples and below may be submitted for review.

Give examples.

You need to provide concrete examples that show the parent’s feedback is not accurate. For example, if they add a tag or write that you failed to use TPR, watch the video playback and provide specific timestamps that show exactly when and how you used TPR.

Be specific and clear.

When submitting a ticket, be as specific as possible and use simple language.

For example:

Do not say “Please invalidate this feedback because the parents were completely wrong. There were ample opportunities for TPR and I used it when reviewing phonics rhymes and onsets and when teaching present continuous verb conjugation.”

Instead, keep it simple.

Please review the following 3-apple feedback.

  • Class date:
  • Class time (in Beijing time):
  • Link to classroom:

Parent complaint: Lack of TPR

Examples of TPR:

  • Timestamp 3:25: Instructional TPR for “circle”
  • Timestamp 10:15: TPR for blending s-op — sop
  • Timestamp 12:45: TPR for “swimming”

Don’t sweat it.

I know this is easier said than done, but if, by chance, the feedback does not get invalidated, please don’t panic. VIPKid uses an average, and so a few bad apples will not, in fact, spoil the cart. Take the feedback, learn from it, and move on to the next 5-apple rating.  Many, many teachers have had negative feedback at one point in time or another, and they’ve lived to see another day, teach another class, and make another parent happy, and you will too!

If you have any questions, I would be happy to try to help. Please let me know in the comments!