VIPKid Support Center

This might be the last of my blog posts you have to read.

I hope you still read them, but I wanted to let you know about one of the best kept VIPKid secrets: The Support Center. It’s true, if people read more in the Support Center, my blog would be obsolete!

If you are looking for an “official” answer about any of VIPKid’s policies and procedures, I would start in the Support Center.

Besides being able to open a ticket, there is an extensive knowledge base. Topics fall into the following categories:

  • Payment, Contract & Account
  • Bookings, Cancellations & No SHows
  • IT & Features
  • Feedback, Students & Parents
  • VIPKid Community
  • Important Procedures
  • and more….

Within each of these categories, there are hundreds of topics, including fan-favorites like:

  • How long do I have to wait during a no-show?
  • What’s the process to request a soft cancellation?
  • Where’s the next meetup?
  • Am I in the running to win the trip to Beijing?
  • and so much more!

If you haven’t seen it yet, log into the teacher portal at this link, and be sure to take a peek at the video I made to show you around:

Support Center Tour

If you have questions, please let me know in the comments. If you are just getting started and would like some help applying and getting familiar with the company, I’d love to help you through the referral process. I suggest starting with Completing the VIPKid Application.

 

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